Returns Policy

At Chloë Lowe Prints, we take pride in our commitment to quality and craftsmanship. As all our prints are made to order, we maintain a strict no returns policy. This ensures that each piece is tailored specifically for you, reflecting the artistry and care that goes into every order.

Important Information:

• Made to Order: Since each print is custom-made, we do not accept returns or exchanges. Please ensure that you carefully review your order before finalising your purchase.
• Damaged Goods: If your frame arrives damaged, we want to help you. Please contact us at prints@chloelowe.com within 48 hours of receiving your order. We require photo evidence of the damage to process your claim effectively.
• Quality Assurance: We strive to provide you with the highest quality products. Our prints are crafted on fine art Hahnemühle 380g photo rag paper, ensuring longevity and fidelity to the original image. Each print is finished with art glass, which offers superior clarity and is less reflective than traditional glass, providing the best viewing experience for your artwork.
• Customer Satisfaction: While we do not accept returns, customer satisfaction is our priority. If you have any concerns or questions regarding your order, please do not hesitate to reach out to us. We are here to assist you and ensure you are happy with your purchase.

We appreciate your understanding of our policy and thank you for supporting our small business. Your trust in our craftsmanship is invaluable, and we are dedicated to providing you with beautiful, high-quality prints that will enhance your space for years to come.